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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first thing you should do is click the Help button, which is present on each and every page. A pop-up window will show up. It offers exhaustive information about all the operations that you can perform on the page in question. Each context menu opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have a wide assortment of tutorial video clips clarifying how to work with our Control Panel. They're created for those of you who want to see how things are getting done instead of just reading articles. Thus, anyone can quickly find their way around our web hosting Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the answer you need, have a peek at our comprehensive Frequently Asked Questions database, which contains questions asked by real users and provides practical solutions. We periodically "revamp" our FAQ database with new articles in an attempt to embrace all the innovations and new additions to our platform.

Ticketing System

If you still can't discover the answer you searching for in the Frequently Asked Questions database either, we have a great team of support engineers available 24/7/365 and ready to help you with any question. Each support ticket you send will be answered in less than one hour (the average trouble ticket response time is approximately 20 mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 255923

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com